Toyota of Santa Fe Awards
Toyota of Santa Fe Award In Our First Year
Its nearly unheard of for a store to earn Toyota’s President’s Award in your first year as a new dealership. How did Toyota of Santa Fe do it? For one, the store kept most of its highly qualified staff.
So, what exactly is the “Presidents Award” and what does it mean to our customers?
What is the Presidents Award?
Each year Toyota Motor Sales recognizes its finest dealerships with the prestigious President’s Award. The President’s Award honors Toyota dealers that excel in all facets of their operations. It is recognition for dealerships that continue to go above and beyond at each customer touch point and represent the best of the best.
Toyota of Santa Fe received the President’s Award for Customer First from Toyota in its first year under the new ownership. This is highly unusual for a new dealership. Our region nominated us because they felt our dealership was able to achieve the high standings required.
What does it mean to you?
Several key areas are measured before a dealer is even considered. All of these areas have to do with how well we serve our customers. Every sale, every service is measured. This award measures how well we take care of customers like you.
Other Standards of Excellence
The Buddy Plan
When Beaver Toyota of Santa Fe became Toyota of Santa Fe, every employee became a buddy. Each of us is an advocate to make sure you receive the product or service that is right for you. You aren’t an outsider at this dealership. You are part of our family and we treat you as such. We have a special area for your children and offer free treats for your pets. We open at 7am for our service customers and stay open until 8pm for our sales customers. We will deliver any vehicle you purchase to you anywhere in the state.
Our Service department is in the top 3 in the district. We have some of the most experienced technicians in the state. Most dealerships strive to have one master certified service technician1. We have five.
Our sales staff is trained to ensure our customers receive accurate and superior assistance in selecting the right vehicle for them. Each salesperson is required to be certified within a year of their employment and to maintain their certification. Because of this, three of our salespeople have received special national recognition by Toyota. But the most important measurement is by our customers. Toyota of Santa Fe currently has 4.8 of 5 stars on DealerRater, an automotive dealer review site.2
Best of Santa Fe
This is a recognition as a result of an annual readers survey by the Santa Fe Reporter. Toyota of Santa Fe received back to back awards in 2015 and 2016.