Customer Testimonials

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DealerRater Mar 31, 2023

All personal are awesome! Brian was very helpful. Explanation of what to watch for on my Camry. Thank You

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DealerRater Mar 31, 2023

We had the good fortune to find just the right vehicle, in the 2022 Venza that we have just purchased from you. We could not be more pleased with the staff and management! Charles, Raul, Robert, and all of the other people who helped us were available, communicative, friendly, pleasant and professional! Thank you very much! David Birnbaum

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DealerRater Mar 30, 2023

Best service ever - my only service provider the last seven years - would recommend to anyone

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DealerRater Mar 30, 2023

Noure Benelalija in sales has been more than helpful while I bought my car and after the sale. Helped me out with the navigation system MONTHS later! Izaiah Ortega in Service was very personable and professional while my car was in the shop for service. Both gentlemen represent Toyota of Santa Fe extremely well. Irlinda Marquez in Rental helped me save the day with quick and efficient management of a car rental.

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DealerRater Mar 29, 2023

Brian always takes good care of me when I come in for maintenance Thank you Brian

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DealerRater Mar 29, 2023

excellent customer service. Always addresses my vehicles needs and has me back on the road with confidence.

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DealerRater Mar 28, 2023

Excellent service and customer support. I appreciated the clean and well organized operations and facilities.

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DealerRater Mar 27, 2023

Had to have my car toes at your dealership at night and left a note in the night drop. Daniel called me first thing in the morning and kept in touch all day. It needed a battery--the culprit but I got my 40K serving while I was there. He could not have been more helpful making sure it got in and out in the same day.

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DealerRater Mar 26, 2023

Efficient, communicative, and thorough. Kept me up to date throughout the whole service process. Thanks!

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DealerRater Mar 24, 2023

Stopped in Toyota Express Maintenance for an oil change and was in and out in about one hour.

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DealerRater Mar 24, 2023

I bought my Rav4 last year and I am very happy with it. I was also very happy when I took my Rav4 for the 5000 miles service.

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DealerRater Mar 17, 2023

I always had personal service from Frank Guerra. I miss him! Give him my best wishes for a speedy recovery. I look forward to getting to know Daniel Guerrero better. I would appreciate getting a detailed explanation of the service costs. I know Daniel was busy, so next time will be better. I will take responsibility for asking. Frank was always good about the details.

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DealerRater Mar 17, 2023

I bought my Rav4 last year at Toyota and recently a Toyota Camry. Raul/ Trini and Anthony were amazing individuals that assisted in my purchase. Finalized by Edgar who was just as amazing. The purchase was smooth, easy and quick.

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DealerRater Mar 16, 2023

Elier was very good in helping us to adjust to our new Sienna. It took a while to get it, but he kept us updated all the way & through the purchase.

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DealerRater Mar 6, 2023

Great customer service. Hrlps find any discounts available for parts and services. It a great facility.

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DealerRater Mar 6, 2023

I like these guys! They took the time to really look into what was causing my shake.

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DealerRater Mar 5, 2023

excellent service, prompt and very accommodating! The st. patricks coupon was fully accepted and helpful!

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DealerRater Feb 22, 2023

I am from out of town and greatly appreciate both the excellent service to my 2000 Land Cruiser and the shuttle taking me to the plaza to shop and dine, and back! Thank you! Mark

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DealerRater Feb 21, 2023

Service department is top notch. Trust my car only to Mario Salazar. He is professional and knowledgeable. Would not trust my car with anyone else.

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DealerRater Feb 19, 2023

Friendly staff. Efficient service. Good organization. 15 word requirement is not necessary and silly. There.

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DealerRater Feb 16, 2023

Derek was awesome! Hopefully my Sienna will come in soon and I will purchase another vehicle!

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DealerRater Feb 15, 2023

I was very satisfied with the service at Toyota of Santa Fe. The staff were very professional and the service was quick.

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DealerRater Feb 12, 2023

Always five star service! I was a walk-in on Saturday morning, and didn't have to wait at all. Lightning fast and professional service!

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DealerRater Feb 11, 2023

Assistant service manager Adrian Medina is professional, knowledgeable and communicative. I rely on him for the servicing of our two cars. Izaiah Ortega was also very helpful.

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DealerRater Feb 11, 2023

The service department goes above and beyond! Excellent service! Would not repair my vehicle anywhere else!

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DealerRater Feb 8, 2023

Always great service thank you guys for being there and helping us and always letting us be aware of other things that need to be paid attention to for safe driving and well-being

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DealerRater Feb 7, 2023

Brian has provided much appreciated advice. I loved the shuttle to Clafoutis for breakfast, as I spent the day at Toyota of Santa Fe, waiting.

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DealerRater Feb 7, 2023

Fast Friendly service! I walked in and the ladies took care of my appointments thoughtfully and professionally. Since I just bought my 2023 Tacoma TRD Off Road at another dealership, I didn't expect to be taken care of so well. The Express location is a 10 minute walk from my job, so the convenience for me is unmatched! Great place to get your vehicle serviced!

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DealerRater Feb 3, 2023

Took my 2007 Prius in for "Next Recommended" service. The service, thoroughness and cost were great. I very much very much appreciated the assistance of Brian Bannon!

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DealerRater Feb 3, 2023

Brian has looked after me and my 2007 Rav4 for years now. He's been great helping me navigate what work is absolutely necessary and what I can put off. I'm impressed by all the staff, and the efficient, friendly service, and love their shuttle service and drivers Ernie and Cisco.

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DealerRater Feb 3, 2023

I love Toyota of Santa Fe! We currently have 3 Toyotas and Brian helps us keep them maintained with efficient service and short wait times. Thanks so much Brian!

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DealerRater Feb 1, 2023

Clean, efficient and appears to take great pride in ensuring customer is taken care of in a timely and effective manner

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DealerRater Jan 30, 2023

great, they went out of their way to get the parts needed.and was worth it

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DealerRater Jan 29, 2023

We have been customers for several years. We keep coming back because their service is great and their employees are friendly and helpful. We only trust Toyota for servicing our Toyota vehicles.

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DealerRater Jan 29, 2023

Very good experience as always that’s why I drive all the way from Rio Rancho, NM to have my car serviced with you!

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DealerRater Jan 28, 2023

Toyota of Santa Fe performed this regular maintenance quickly and efficiently, fixing the one problem I knew of (a frayed windshield wiper) and one I didn't know of but was not surprised to learn of (the rear windshield wiper). The maintenance representative also clarified the next steps I need to take as my lease approaches its end.

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DealerRater Jan 26, 2023

Good communication and courteous service. Short waittime for appointment. Brian was clear about cost and vehicle condition.

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DealerRater Jan 25, 2023

Noure was a great salesman and Kirk with the management team were a great team

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DealerRater Jan 23, 2023

Always courteous service, the waiting room is nice, reps are informative. Fees have certainly gone up though.

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DealerRater Jan 22, 2023

Cynthia was extremely thorough, walking us through a detailed list of options. James was extremely helpful in understanding coverage and such.

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DealerRater Jan 22, 2023

I'm giving a 5 star to the Service Department only! They are the reason why I haven't traded in this vehicle and gone back to Ford. I don't see Vicente's name on the list, but he was extremely welcoming and has great customer service skills. The young ladies in the service department are equally kind.

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DealerRater Jan 19, 2023

Service was prompt and the staff was very professional.Having delicious coffee offered was a plus! Easy parking at the location.

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DealerRater Jan 19, 2023

The service personnel were very friendly and helpful. They explained everything I needed to know and didn’t try to sell me something I didn’t need.

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DealerRater Jan 19, 2023

I always feel like family when I bring my car here. TSF is a truly wonderful dealership

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DealerRater Jan 12, 2023

They definitely focused on my specific needs for my highlander. I had a couple of unique problems that they resolved quickly and to my total satisfaction. Great service department!!

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DealerRater Jan 12, 2023

Excellent. Prompt admission. Pleasant staff. Comfortable waiting area with good chairs and light for reading.

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DealerRater Jan 11, 2023

My 2009 Corolla engine died on me. I found a used car being serviced before being placed on the lot.

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DealerRater Jan 11, 2023

Everyone was helpful and quick. work was done quickly, waiting room was clean, I did not mind waiting

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DealerRater Jan 10, 2023

Courteous and helpful Every experience I have had at your place of business. Waiting time is minimal and appreciated.

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DealerRater Jan 9, 2023

Very nice, knowledgeable, honest men working at the Toyota Express. I will return. Yes recommend.

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DealerRater Jan 9, 2023

We are quite satisfied by the service department's maintenance of our two Toyotas purchased at this dealership. This dealership has earned our trust.

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DealerRater Jan 8, 2023

I brought my Camry in because a warning light displayed n my dashboard. They diagnosed the problem and took care of it quickly.

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DealerRater Dec 29, 2022

The quick service center was able to fit in my car and get it serviced before the snow arrived.

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DealerRater Dec 28, 2022

great service every time. could use more and up to date magazines. more cars in show room.

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DealerRater Dec 28, 2022

The service has been excellent from beginning to end. I was called to set it up and provided with timely updates throughout.

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DealerRater Dec 27, 2022

Fast closing process. Energetic but not pushy salesman. t the Our salesman was competent & knowledgeable about the vehicle we purchased. Responded to all my questions quickly. Great customer service.

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DealerRater Dec 22, 2022

The staff is customer friendly and, most importantly, competent. I always have my repairs done here in spite of the availability of cheaper alternatives and I have never been disappointed.

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DealerRater Dec 22, 2022

Always Great Service!!! Always very customer aware and oriented! I have always had good experiences!!

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DealerRater Dec 21, 2022

Prompt, pleasant and thorough team and services. Brian goes above to help and is very informative. Wish the bill included a breakdown in detail of what the 95K service (or any other mileage increment) included. Nice place to wait, comfortable, clean and good spacing of seating. Just wish you would rinse off the cars after services. Guess I am spoiled by NE dealerships finishing off their services with this car wash treat. Even so, I will be back.

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DealerRater Dec 21, 2022

Capable, friendly and proficient. This is a wonderful service on my leased Toyota each time.

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DealerRater Dec 18, 2022

Consistently good service performance. Online scheduling tool is OK, but web site needs some work.

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DealerRater Dec 17, 2022

Always a great team and super duper friendly! Can't say enough good things. Thank you. Peace

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DealerRater Dec 14, 2022

Brian Branan is an amazing Customer Service person. He is a big part of the reason I come to Toyota of Santa Fe. He hands down, gives the best automotive customer service person I have ever worked with. I lived in CA for 25 years and thought the Penske dealers had the best service reps but I was very pleasantly surprised by the quality of customer service Brian routinely applies to his customers.

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DealerRater Dec 13, 2022

Jennifer, Manager at Express was excellent. Great people skills and professional! The side door was broken (due to an attempted robbery)? and it was very cold outside. She still made me feel welcomed as a customer and came out to re-direct driveup traffic

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DealerRater Dec 12, 2022

Always excellent work and service. Good communication and work is done in the time promised.

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DealerRater Dec 11, 2022

This was the first time using the express service. My experience was great. I definitely recommend it.

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DealerRater Dec 10, 2022

Service at this dealership from which we purchased two cars has been excellent. Service assistants are courteous, knowledgeable and helpful: very professional. Adrian Medina is particularly reliable and efficient.

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DealerRater Dec 10, 2022

Excellent service. Love that they sent a video explaining findings and recommendation helping me to fully understand what was needed.

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DealerRater Dec 9, 2022

In for a regular oil change, tire rotation, etc. Checked in on time, and service began immediately. Very efficient.

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DealerRater Dec 9, 2022

Let the customer know he can view car and mechanic on his/her phone. Slow down the delivery! Get food vendor with credit card payment ability even though the employee mechanic wanted to just give me the dollar I needed for cookies.

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DealerRater Dec 9, 2022

I have been appreciating the service that I receive for my car. It is so nice to have an appointment at a specific time where the work is usually completed with in an hour, and where I am contacted if there is anything unexpected to add on to the expected work before it is performed.

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DealerRater Dec 4, 2022

Sales person was friendly and quick service on the closing we were in and out fast.

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DealerRater Dec 2, 2022

The service staff did a great job of evaluating the issue I had and completing the work in a timely fashion.

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DealerRater Dec 2, 2022

Came for a certain car and they make sure I got it came all the way from Albuquerque everybody was great to work thank you so much👍

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DealerRater Dec 1, 2022

Easy check in and friendly professional service too! They called with questions and followed my requests

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DealerRater Nov 28, 2022

Vicente is awesome, my truck went in for scheduled service and it was completed quickly with an explanation of what was done. All the staff is so nice. Thank you.

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DealerRater Nov 24, 2022

Jennifer was very helpful for my oil change and tire rotation on my Rav4. They also double check the brakes to see if it needed a brake job. Thank you so much Jennifer! Temo Aviles-Ramos

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DealerRater Nov 24, 2022

Adrian went above and beyond and so did everyone on the service team. I was in and out with my truck being serviced for its 5k mile check up and for a recall after a scheduling issue. The team got me taken care of.

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DealerRater Nov 22, 2022

Frank is Always very personable and helpful. He really oversees and makes sure I have a good experience! Also Mario the auto tech spent about 10 minutes explaining the diagnostic process and the steps he is taking to correct the issues.

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DealerRater Nov 18, 2022

The service and responsiveness is always the best. I find so am able to get in and out rapidly and with satisfaction.

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DealerRater Nov 17, 2022

great service as always - oil change, replaced head gasket, had my 2005 tacoma squared away and running great again. thank you adrian, ernie, and all the technicians! : )

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DealerRater Nov 17, 2022

Brian is awesome - He always treats me right. I appreciate that be really does his best for me.

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DealerRater Nov 17, 2022

Adrian is the reason we come in for all our Toyota needs 🙂 Adrian is AMAZING !!

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DealerRater Nov 12, 2022

Frank was very helpful and kind, explained everything to me before hand, and allowed me to double check my car before paying. Frank has helped me for many years and he continued to provide excellent service as always. Thank you so much Frank! Cuauhtemoc (Temo) Aviles Ramos

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DealerRater Nov 10, 2022

Izaiah Ortega was very pleasant and professional. I needed new tires and an alignment and he gave me 3 quotes. I drove off but decided to return to see when they could schedule me. He was able to take me on the spot. I appreciated the great service!

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DealerRater Nov 10, 2022

Great services all the time, very friendly and well worth the wait. Good job friends.

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DealerRater Nov 7, 2022

Frank and Cisco gave me excellent service and have done so for many years. I am grateful.

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DealerRater Nov 4, 2022

Very pleasant and professional. I always know that whatever I brought the car in for will be repaired when I leave.

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DealerRater Nov 4, 2022

Car service was completed in half the time quoted. Covered area for drop off was good in the rain but picking it up in the car park I got soaked.

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DealerRater Nov 1, 2022

Adrian and the service team have really taken good care of us. I ran late to our appointment and they graciously accepted us. The work is exactly as they said it would be and at the original price. I will be back again soon!

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DealerRater Oct 31, 2022

My Saleman is such a wonderful person who always does his best to help me. My financial advisor is a great help as well to make the process is better and faster. Thank you

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DealerRater Oct 28, 2022

my “go-to”for many years. Some of the guys are like family. Only irritating thing is being asked to write a 15 word mnimum!

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DealerRater Oct 28, 2022

I have found that the quality customer service provided by Brian Brannan is above and beyond normal. He is always providing advice on alternatives on service on my vehicle. Alerts me of any issues that need to be addressed. He is most definitely a star for your dealership.

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DealerRater Oct 27, 2022

Always a great experience when I get my vehicle serviced! Friendly, fair, and always helpful!

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DealerRater Oct 22, 2022

Very good experience. Frank is always friendly and very efficient. He explains everything well. The driver, Ernie, is very helpful and took good care of me. You have good people working there.

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DealerRater Oct 20, 2022

The Express Service has always been quick and thorough. Making an appointment is a snap!

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DealerRater Oct 20, 2022

I always receive excellent service Timely turn around on work scheduled and explanation if unscheduled tasks come to kight

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DealerRater Oct 19, 2022

Great customer service provide d by your team and technicians. Your videos are also very helpful and provide valuable information.

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DealerRater Oct 19, 2022

Excellent service as always. Very polite and knowledgeable technicians. Even helped my pair my new iPhone to the bluetooth on my Avalon. I know I'm getting the best service when I bring my car in.

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Cars Jun 24, 2020

From the time I entered Toyota of Santa Fe where CDC rules were present, a delightful young man D.J. Martinez guided me to the right Toyota Corolla to test drive, to Alan McKinsey describing the deal, to Robert Valencia and Devin Monk who made paperwork easy and most of all Sales Manager Lee Roybal made sure it was the deal I was satisfied with. Thank you to all of Toyota of Santa Fe for making finding the right Auto at the best price easy. Kindly, Jean Jarvis


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