Customer Testimonials
These people are a pleasure to deal with. After I was put into touch with Shawn Baker my experience was absolutely seamless and once again reinforced my belief that I will continue to do business with Toyota of Santa Fe.
I am a returning customer and purchasing new car was made easy by the sales team of Greg Baca and Juan Acosta. Their straight forward and honest response to my questions and concerns confirmed my reasons to return to Santa Fe Toyota.
Everything went well my truck was done quicker than expect. Everyone was kind and professional.
Joe Anchondo gave amazing service. He was patient and very thorough, I would seek him out again.
Joe Sanchez, your Assistant Service Manager, provided first-rate service, as always, to me and my grandson with respect to our two cars. Mr. Sanchez is the reason we continue to use Toyota of Santa Fe to service both of our cars.
frank was very helpful and clear. answered all my questions. Service started on time. I was called and informed about mechanics recommendations and made my choices. Car was ready when i got there. Didn't know they were closed 12 - 1..would have made my appointment for after lunch. the guy who did the closeout didn't give me his name.
Express Service was weii organized and service was completed timely. The sevice reptesentative, Erick was very professional.
After a big hiccup where I ordered a green Tacoma and was told my truck came in, only to find out it was white (the last color I'd pick). Kirk was very apologetic and made it right, Green Tacoma came in a few months later and I'm happy with the rest of the process. I'd suggest making sure that you all explain the "ordering" process more clearly to potential customers... you aren't actually ordering anything, just suggesting what someone wants and praying Toyota will allocate it to the dealership, eventually. I'm sure there ...
Joe S, as usual, provided me with great service. I've dealt with him for many years and he has always given me an excellent and personalized experience. Thank you Joe!
Your service department is first rate. We've always enjoyed working with Brian B in particular. He saw we came for a pretrip check and suggested we go ahead with upcoming regular maintenance as we'd cross the mileage during the trip. Fast and friendly.
Very friendly and fast service. Explained every thing very well and easy to understand. Thanks
The service experience was very good. The work was finished within the estimated time frame. I thought the service staff was friendly and communicated well.
Jennifer at the service center on Cerrillos Road was fantastic to work with. She really cared about my situation and was so thorough in her evaluation and service. She is an asset to Toyota of Santa Fe....thank you, Jannifer.
They are always very courteous. They inform me of everything that I should know. They fix the problems and I never have to worry about the performance of the mechanics.
I had a very good experience with Trini (salesperson) and Estevan, who went over the car's technology with me. I appreciate it when a salesperson doesn't make me feel pressured to make a decision and I felt that Trini was respectful of that. If I had to complain about anything it would be the long wait to get all the financing in order. It may have just been a busy day for sales as it was Memorial Day. My husband and I came in at 10:30 AM, took care of business with Trini, and didn't get out of ...
Service was fairly fast. Service writer was friendly and kept me up to date on progress.
Not sure why anyone would purchase a Toyota in Albuquerque when they can drive up to Santa Fe and receive way better service. From start to finish, the service was excellent. We'll definitely be purchasing our next Toyota from Toyota of Santa Fe.
Although I thought the service would be done at the dealership and I went there instead of the Express facility—The people at the express facility were fast and efficient. The service was completed in less than 30 minutes. I really appreciated the free car wash too!
Everyone that I talked to, and took test drives with, were very nice. Asked if I wanted water or coffee, and explained everything I didn't understand. Joe Anchondo and Flavio Mullings were patient and friendly during the test drives. The Parts department guys were great too.
The service was excellent. I was greeted and made comfortable while I waited for my car. Jennifer kept me posted on progress and my car was ready ahead of schedule.
Service levels are high, waiting area is comfortable and prices are reasonable. Overall that support has always been first rate.
We've known Joe Anchondo since 2020 and this is our second purchase from him. Great service, honors his commitments, responsive, and easy to deal with! We will likely be purchasing another car from him in the next year or so.
Excellent service! Brian Brannon has been a joy to work with. Work is completed in a timely manner.
Customer friendly. Service excellent. Was the best experience I've had buying a new vehicle. Entire staff was friendly, helpful, and efficient.
TSF continues to be the most fully realized, competent and caring auto dealership I have ever dealt with, now 30 years and counting.
The salesman, Juan Acosta, went out of his way to accommodate us! He was very friendly and helpful. He took his time to go over all the features of the RAV4 to make sure we understood and were comfortable with them.. The Toyota financial manager, James Bayless , was great and he was able to get all the required paperwork completed. Both Juan and James stayed late to complete the process!!
Knowledgeable staff, attentive & excellent service. We were kept informed and our sales person had excellent communication skills, followed up timely and kept us informed. The financial adviser was awesome. The manager is amazing, such a great person and easy to work with. We live in the same state where Toyota has 2 other dealerships and because of The quality service from Toyota of Santa Fe they will have our business for life. We we’re pleased with each interaction we had with this amazing team.
Excellent service. Efficient and friendly staff. The shuttle service is much appreciated and took me where I needed to go in a very timely manner.
When you arrive to your appointment There is no waiting and friendly reps. All work done in a professional manner and fully explained when you receive the invoice.
Excellent service, caring and helpful attitude. Special thanks to Frank Guerra for his help in my car crisis March 22–he and Paul Sandoval and great mechanics saved me. Yesterday, May 17, we had both our cars serviced and the service provided was excellent. We always appreciate working with Frank & staff.
I went in for my Toyota Care express service and I was in and out in under 30 minutes! Very professional service and attention to detail. Great job!
Izaiah and Brian were so very helpful and I am very grateful for the coupons that were applied.
Excellent overall experience; Anthony Valencia and Robert Valencia were both courteous, knowledgeable and treated me with respect. I was kept informed along the way, while I waited for my new vehicle to arrive at the dealership and the entire process went smoothly. I think I have found a new Toyota family!!
Would like to see a ROBUST PARTS & ACCESSORIES offering + how about a hybrid Toyota folding commuter bike 🚲
I live in Albuquerque and read the excellent reviews on Toyota of Santa Fe. I ordered a new vehicle on-line which was simple and efficient. After I submitted my pre-order, I was contacted by Trini and he explained the initial ordering process and kept me informed throughout the build. On the date of delivery, I signed the forms electronically then drove up to Santa Fe and handed finance a cashier check in full and was in and out in less than 10 minutes. This was the best buying experience, stress free and hassle free. Thank you Toyota of Santa Fe.
Excellent overall experience. Charles and all the staff did an exceptional job. Would highly recommend.
The rating is for the Service Center - not necessarily the dealership as a whole. The Service Center staff was professional, kind and courteous.
While on a road trip Toyota of Santa Fe fit me in for a last minute oil change. Joe was terrific and the service was quick, courteous and professional!
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I have never had a bad or disappointing experience with my Toyota Care services. Vicente is kind and professional.
We purchased a new vehicle that we ordered three months ago, in February. Although the initial ordering protocol (due to world-wide supply shortages) was unfamiliar, everything moved along efficiently and all our questions were answered. We were kept informed and involved throughout the process. The staff were professional, friendly, and helpful.
bought a new car, salesmen were excellent but I think the people in other places (builders) who are supposed to communicate with them did not do a good job. for example the status for my my car showed that it was held up at the railyard waiting for a chip when in fact it was already delivered to the dealer. salesman showed me the status online so he was not bs-ing. makes it difficult for the salesman to give the customer an accurate account, that's not fair to the salesman or the customer. I like my car but toyota ...
no comment at this time, I will continue to use Toyota Santa fe to service my vehicle
Fantastic people really good service and very consistent make this the best car dealership in town. This is the only place to make your next vehicle purchase new or used Toyota of Santa Fe can’t be beat.
Professional, timely, personable and dependable. We have been customers for 17 years and always pleased with the work.
It was a very good experience. People were helpful for customer satisfaction. A good deal overall!
Setvice was on time, described in advance, delivered in a timely fashion, and the free car wash was excellent as well!
I asked about what appeared to be rodent activity under the hood of my Highlander, it was confirmed that rodents had been there but no nests or damage were found. Brian also told me about an inexpensive way to keep the rodents away - very appreciated. The only thing I didn't get to see was the video of the tech working on the car, which Brian indicated would come sometime shortly after I left the car. No big deal, but it would have been interesting to watch.
Excellent service. I've had my 2010 4Runner serviced by Toyota of Santa Fe for 12 years. I believe the reason my vehicle is still running so great 12 years later is due to the Toyota of Santa Fe Service Department quality work.
Excellent service. Constant feedback and updates throughout the service period. No unnecessary extras added to service.
Excellent experience overall, Erick is very professional and up to the task, besides being very friendly.
Service was great. Staff always makes effort to work our vehicles in even when we're short on time.
I can't thank Buddy Espinosa, Noure Benelalija, and Robert Valencia enough for the best car buying experience we could have hoped for. Thank you for making the purchase of our new Corolla happen. With this market, I know it was a lift. Toyota of Santa Fe is overall the BEST dealership and I have been to a few. We ALWAYS have an excellent experience at Toyota of Santa Fe. From Sales to Service you have been business now and going forward. I can't wait to come see Noure, Buddy, and Robert for our next purchase. I am just ...
I always have an excellent experience at Toyota of Santa Fe. The waiting areas are comfortable, and their time estimates have been spot-on.
I took my truck for a required maintenance service. Once again Toyota of Santa Fe has proven its dependability and professionalism servicing my vehicle.
Service was very quick and competent. Only problem was shop fees of $6.30, almost 10% of bill before taxes. For tire work, that is outrageous.
We always have a great service experience with Frank Guerra. I'm sure he can walk on water!
Service is always done quickly with minimal hassle, easy to schedule, and convenient to use. The technicians are always very polite, professional and helpful. Thank you.
Great service. Frank is a big help and a great asset to the company. Highly recommended for service
excellent service as always. Frank was super-helpful and Mario was prompt with his work. You gotta love these guys!!
Good customer service. Was greeted as soon as I drove into the dealership, by a cheerie gentleman. Awesome start to the new week.
Was greeted quickly. Concerns expressed and answered professionally. Jennifer runs a great location. Thank you.
Staff was friendly, helpful and professional, as always! Thanks for a fair and great service.
Though, fast, curtious, and efficient!! Nice surroundings to relax and wait for your vehicle and refreshments
Excellent customer service, helpful professional staff. Would highly recommend this dealership. No pressure, fast & easy service.
Staff was friendly and accommodating. I felt they were fairly honest and upfront in regards to my purchase.
excellent service, very professional, great enthusiasm in the staff and the waiting area is first class. couldn't be more pleased
My car was ready way before it was promised. All were very kind and friendly. The waiting area was great.
Adrian is the reason we keep coming back He is Amazing !!! The best !! Looking foreword to our next visit
Hi damaged my rear bumper and you were going to fix it for me. However, I did more damage than thought and you called to explain it to me. I have to go through my insurance company. But when I came to pick up my Truck you servicemen showed me what was wrong and even showed me where it was also damaged on the other side of the bummer as well. I was very appreciative of their help.
Quality service where one's vehicle gets serviced properly the first time. The mechanics perform needed maintenance and inform customers of future maintenance that will be necessary.
They provide excellent service with the customers needs as priority. They are professional, knowledgeable, reliable and protect your interior while performing service. This dealership never disappoints!
Easy to schedule - quick service, friendly staff, done on time, no issues- I would use them again
We have never felt pressured at Santa Fe Toyota. They do an excellent job even after the sale, making sure we understand the new vehicle's features. This visit we were merely looking at figures to determine if we wanted to go to a different model. No worries, even just getting information Joe and Richard treated us as valued customers. My family has been buying and getting cars serviced by this dealership going back to the 80's, and we've referred other people with confidence.
Very helpful, long day as needed windshield replaced and other adjustments. Everyone was very nice.
I felt informed, it was done ahead of time promised and the car seems good.
have been a customer of the service department for 22+ years now. they are friendly, professional, fair, always straight with me, and have taken awesome care of both my trucks, this second one is over 195,000 miles and still going strong. a big thank you to joe, ernie, johnny, all the technicians, and to the rest of the team. appreciate you!!!! : )
I didn’t know one could have an excellent experience with a car dealership until I purchased a new vehicle from Toyota of Santa Fe! In these challenging times with shortages and long lead times, Noure and Sean kept us informed from start to finish which was greatly appreciated. Noure was exceptional to work with and instrumental in coordinating both the purchase as well as the installation of the TRD lift & wheels of which the service dept turned around quickly. I don’t remember the name of the Service Dept person, but what a positive interaction. James in the ...
Geraldo was an excellent salesperson he made the whole buying experience excellent and quick had us in and out of there in a few hrs. He even called a couple of days later to see if we were enjoying our new vehicle and if we had any questions. Will definitely be sending people to the dear ship and having them ask specifically for Gerardo!!!
I have recommended Toyota of Santa Fe to several people looking for a new vehicle
Just wanna say thank you to Joe he’s always a great help Thank you
Super organized, professional, knowledgeable, responsive, polite, great to work with. Every encounter a pleasure; efficient, attentive.
Great service. Answered all questions and they were very efficient in getting the service done. Great service every time.
I continue to go this dealership year after year because of the excellent care that I receive for maintenance on my Toyota RAV 4. Frank Guerra is my go to person for managing my service experience I always schedule my service appt with him. There are many other helpful employees there as well. I am so thankful I have a place to go where I can trust that I actually need the recommended maintenance and that I can count on it getting done properly..
Toyota of Santa Fe is always caring and thoughtful. The Service Department is also very helpful and kind. Overall great customer service every single time. Great job & Thank you guys!
As always it goes without saying that Frank Guerra in the Service Department is the main reason we continue to patronize this dealership.
Great customer service and it was a no hassle process. Trini assisted us with the entire process and I recommend him for your next purchase as you will be in great hands. Thank you Toyota of Santa Fe.
Most Excellent Experience we have had in a long time. Very Well Done Toyota of Santa Fe!!! We purchased a new Highlander online, over the phone, and in a different state, it was a fun experience. The Team here was very professional, and attentive to customers needs. Dale, product transport, was the only in person we met with on delivery of our vehicle. As a member of the Santa Fe team, he represented your dealership and Toyota very well. Please compliment your team on a job well done. We will highly recommend your dealership and look forward to doing business ...
Service was done quick. As this is my first service on this vehicle and not much was required my expectations were met. Would have actually licked the individual who serviced my vehicle to speak to me when it was completed. Good overall experience otherwise.
Joe is a great service writer and is very nice. Clean facility and great place.
Staff have been helpful since the day I bought my car. Scheduling a service appointment is quick and easy online. I prefer to stay at the dealership and wait for the service to be complete since the workers do excellent work on my Toyota and within a timely manner.
Appointment on time. Quick service, finished in 40 minutes when I expected an hour to an hour and a half.
Very attentive and friendly service staff. While I waited for my Rav4 to be finished I took the free shuttle to the Plaza and back
My experiences with the service department have all been good. Respectful employees, always on time, and quality maintenance.
The regular maintenance service was quick and convenient, and the staff were friendly and helpful explaining what service was done and what issues may be coming soon.
Very satisfied with the service department and everything else concerning Toyota of Santa Fe . Like Erick in service
I only go to Toyota of Santa Fe to have my 4Runner & Tundra serviced. They are fast and committed to great customer service. My favorite NM Toyota dealer!
Excellent dealership with superb service group led by Service Assistant Joe Sanchez, who has provided us with top-notch service and advice for many years. Employees like Mr. Sanchez make Toyota of Santa Fe our first choice in dealerships.
Great quick service, so convenient, everyone is very friendly and knowledgeable. Glad they opened this location. Very easy to make appointments on line.
Awesome customer service! Frank was very professional and helpful when I took my truck in for a recall.
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