Customer Testimonials
All personal are awesome! Brian was very helpful. Explanation of what to watch for on my Camry. Thank You
We had the good fortune to find just the right vehicle, in the 2022 Venza that we have just purchased from you. We could not be more pleased with the staff and management! Charles, Raul, Robert, and all of the other people who helped us were available, communicative, friendly, pleasant and professional! Thank you very much! David Birnbaum
Best service ever - my only service provider the last seven years - would recommend to anyone
Noure Benelalija in sales has been more than helpful while I bought my car and after the sale. Helped me out with the navigation system MONTHS later! Izaiah Ortega in Service was very personable and professional while my car was in the shop for service. Both gentlemen represent Toyota of Santa Fe extremely well. Irlinda Marquez in Rental helped me save the day with quick and efficient management of a car rental.
Brian always takes good care of me when I come in for maintenance Thank you Brian
excellent customer service. Always addresses my vehicles needs and has me back on the road with confidence.
Excellent service and customer support. I appreciated the clean and well organized operations and facilities.
Had to have my car toes at your dealership at night and left a note in the night drop. Daniel called me first thing in the morning and kept in touch all day. It needed a battery--the culprit but I got my 40K serving while I was there. He could not have been more helpful making sure it got in and out in the same day.
Efficient, communicative, and thorough. Kept me up to date throughout the whole service process. Thanks!
Stopped in Toyota Express Maintenance for an oil change and was in and out in about one hour.
I bought my Rav4 last year and I am very happy with it. I was also very happy when I took my Rav4 for the 5000 miles service.
I always had personal service from Frank Guerra. I miss him! Give him my best wishes for a speedy recovery. I look forward to getting to know Daniel Guerrero better. I would appreciate getting a detailed explanation of the service costs. I know Daniel was busy, so next time will be better. I will take responsibility for asking. Frank was always good about the details.
I bought my Rav4 last year at Toyota and recently a Toyota Camry. Raul/ Trini and Anthony were amazing individuals that assisted in my purchase. Finalized by Edgar who was just as amazing. The purchase was smooth, easy and quick.
Elier was very good in helping us to adjust to our new Sienna. It took a while to get it, but he kept us updated all the way & through the purchase.
Great customer service. Hrlps find any discounts available for parts and services. It a great facility.
I like these guys! They took the time to really look into what was causing my shake.
excellent service, prompt and very accommodating! The st. patricks coupon was fully accepted and helpful!
I am from out of town and greatly appreciate both the excellent service to my 2000 Land Cruiser and the shuttle taking me to the plaza to shop and dine, and back! Thank you! Mark
Service department is top notch. Trust my car only to Mario Salazar. He is professional and knowledgeable. Would not trust my car with anyone else.
Friendly staff. Efficient service. Good organization. 15 word requirement is not necessary and silly. There.
Derek was awesome! Hopefully my Sienna will come in soon and I will purchase another vehicle!
I was very satisfied with the service at Toyota of Santa Fe. The staff were very professional and the service was quick.
Always five star service! I was a walk-in on Saturday morning, and didn't have to wait at all. Lightning fast and professional service!
Assistant service manager Adrian Medina is professional, knowledgeable and communicative. I rely on him for the servicing of our two cars. Izaiah Ortega was also very helpful.
The service department goes above and beyond! Excellent service! Would not repair my vehicle anywhere else!
Always great service thank you guys for being there and helping us and always letting us be aware of other things that need to be paid attention to for safe driving and well-being
Brian has provided much appreciated advice. I loved the shuttle to Clafoutis for breakfast, as I spent the day at Toyota of Santa Fe, waiting.
Fast Friendly service! I walked in and the ladies took care of my appointments thoughtfully and professionally. Since I just bought my 2023 Tacoma TRD Off Road at another dealership, I didn't expect to be taken care of so well. The Express location is a 10 minute walk from my job, so the convenience for me is unmatched! Great place to get your vehicle serviced!
Took my 2007 Prius in for "Next Recommended" service. The service, thoroughness and cost were great. I very much very much appreciated the assistance of Brian Bannon!
Brian has looked after me and my 2007 Rav4 for years now. He's been great helping me navigate what work is absolutely necessary and what I can put off. I'm impressed by all the staff, and the efficient, friendly service, and love their shuttle service and drivers Ernie and Cisco.
I love Toyota of Santa Fe! We currently have 3 Toyotas and Brian helps us keep them maintained with efficient service and short wait times. Thanks so much Brian!
Clean, efficient and appears to take great pride in ensuring customer is taken care of in a timely and effective manner
great, they went out of their way to get the parts needed.and was worth it
We have been customers for several years. We keep coming back because their service is great and their employees are friendly and helpful. We only trust Toyota for servicing our Toyota vehicles.
Very good experience as always that’s why I drive all the way from Rio Rancho, NM to have my car serviced with you!
Toyota of Santa Fe performed this regular maintenance quickly and efficiently, fixing the one problem I knew of (a frayed windshield wiper) and one I didn't know of but was not surprised to learn of (the rear windshield wiper). The maintenance representative also clarified the next steps I need to take as my lease approaches its end.
Good communication and courteous service. Short waittime for appointment. Brian was clear about cost and vehicle condition.
Noure was a great salesman and Kirk with the management team were a great team
Always courteous service, the waiting room is nice, reps are informative. Fees have certainly gone up though.
Cynthia was extremely thorough, walking us through a detailed list of options. James was extremely helpful in understanding coverage and such.
I'm giving a 5 star to the Service Department only! They are the reason why I haven't traded in this vehicle and gone back to Ford. I don't see Vicente's name on the list, but he was extremely welcoming and has great customer service skills. The young ladies in the service department are equally kind.
Service was prompt and the staff was very professional.Having delicious coffee offered was a plus! Easy parking at the location.
The service personnel were very friendly and helpful. They explained everything I needed to know and didn’t try to sell me something I didn’t need.
I always feel like family when I bring my car here. TSF is a truly wonderful dealership
They definitely focused on my specific needs for my highlander. I had a couple of unique problems that they resolved quickly and to my total satisfaction. Great service department!!
Excellent. Prompt admission. Pleasant staff. Comfortable waiting area with good chairs and light for reading.
My 2009 Corolla engine died on me. I found a used car being serviced before being placed on the lot.
Everyone was helpful and quick. work was done quickly, waiting room was clean, I did not mind waiting
Courteous and helpful Every experience I have had at your place of business. Waiting time is minimal and appreciated.
Very nice, knowledgeable, honest men working at the Toyota Express. I will return. Yes recommend.
We are quite satisfied by the service department's maintenance of our two Toyotas purchased at this dealership. This dealership has earned our trust.
I brought my Camry in because a warning light displayed n my dashboard. They diagnosed the problem and took care of it quickly.
The quick service center was able to fit in my car and get it serviced before the snow arrived.
great service every time. could use more and up to date magazines. more cars in show room.
The service has been excellent from beginning to end. I was called to set it up and provided with timely updates throughout.
Fast closing process. Energetic but not pushy salesman. t the Our salesman was competent & knowledgeable about the vehicle we purchased. Responded to all my questions quickly. Great customer service.
The staff is customer friendly and, most importantly, competent. I always have my repairs done here in spite of the availability of cheaper alternatives and I have never been disappointed.
Always Great Service!!! Always very customer aware and oriented! I have always had good experiences!!
Prompt, pleasant and thorough team and services. Brian goes above to help and is very informative. Wish the bill included a breakdown in detail of what the 95K service (or any other mileage increment) included. Nice place to wait, comfortable, clean and good spacing of seating. Just wish you would rinse off the cars after services. Guess I am spoiled by NE dealerships finishing off their services with this car wash treat. Even so, I will be back.
Capable, friendly and proficient. This is a wonderful service on my leased Toyota each time.
Consistently good service performance. Online scheduling tool is OK, but web site needs some work.
Always a great team and super duper friendly! Can't say enough good things. Thank you. Peace
Brian Branan is an amazing Customer Service person. He is a big part of the reason I come to Toyota of Santa Fe. He hands down, gives the best automotive customer service person I have ever worked with. I lived in CA for 25 years and thought the Penske dealers had the best service reps but I was very pleasantly surprised by the quality of customer service Brian routinely applies to his customers.
Jennifer, Manager at Express was excellent. Great people skills and professional! The side door was broken (due to an attempted robbery)? and it was very cold outside. She still made me feel welcomed as a customer and came out to re-direct driveup traffic
Always excellent work and service. Good communication and work is done in the time promised.
This was the first time using the express service. My experience was great. I definitely recommend it.
Service at this dealership from which we purchased two cars has been excellent. Service assistants are courteous, knowledgeable and helpful: very professional. Adrian Medina is particularly reliable and efficient.
Excellent service. Love that they sent a video explaining findings and recommendation helping me to fully understand what was needed.
In for a regular oil change, tire rotation, etc. Checked in on time, and service began immediately. Very efficient.
Let the customer know he can view car and mechanic on his/her phone. Slow down the delivery! Get food vendor with credit card payment ability even though the employee mechanic wanted to just give me the dollar I needed for cookies.
I have been appreciating the service that I receive for my car. It is so nice to have an appointment at a specific time where the work is usually completed with in an hour, and where I am contacted if there is anything unexpected to add on to the expected work before it is performed.
Sales person was friendly and quick service on the closing we were in and out fast.
The service staff did a great job of evaluating the issue I had and completing the work in a timely fashion.
Came for a certain car and they make sure I got it came all the way from Albuquerque everybody was great to work thank you so much👍
Easy check in and friendly professional service too! They called with questions and followed my requests
Vicente is awesome, my truck went in for scheduled service and it was completed quickly with an explanation of what was done. All the staff is so nice. Thank you.
Jennifer was very helpful for my oil change and tire rotation on my Rav4. They also double check the brakes to see if it needed a brake job. Thank you so much Jennifer! Temo Aviles-Ramos
Adrian went above and beyond and so did everyone on the service team. I was in and out with my truck being serviced for its 5k mile check up and for a recall after a scheduling issue. The team got me taken care of.
Frank is Always very personable and helpful. He really oversees and makes sure I have a good experience! Also Mario the auto tech spent about 10 minutes explaining the diagnostic process and the steps he is taking to correct the issues.
The service and responsiveness is always the best. I find so am able to get in and out rapidly and with satisfaction.
great service as always - oil change, replaced head gasket, had my 2005 tacoma squared away and running great again. thank you adrian, ernie, and all the technicians! : )
Brian is awesome - He always treats me right. I appreciate that be really does his best for me.
Adrian is the reason we come in for all our Toyota needs 🙂 Adrian is AMAZING !!
Frank was very helpful and kind, explained everything to me before hand, and allowed me to double check my car before paying. Frank has helped me for many years and he continued to provide excellent service as always. Thank you so much Frank! Cuauhtemoc (Temo) Aviles Ramos
Izaiah Ortega was very pleasant and professional. I needed new tires and an alignment and he gave me 3 quotes. I drove off but decided to return to see when they could schedule me. He was able to take me on the spot. I appreciated the great service!
Great services all the time, very friendly and well worth the wait. Good job friends.
Frank and Cisco gave me excellent service and have done so for many years. I am grateful.
Very pleasant and professional. I always know that whatever I brought the car in for will be repaired when I leave.
Car service was completed in half the time quoted. Covered area for drop off was good in the rain but picking it up in the car park I got soaked.
Adrian and the service team have really taken good care of us. I ran late to our appointment and they graciously accepted us. The work is exactly as they said it would be and at the original price. I will be back again soon!
My Saleman is such a wonderful person who always does his best to help me. My financial advisor is a great help as well to make the process is better and faster. Thank you
my “go-to”for many years. Some of the guys are like family. Only irritating thing is being asked to write a 15 word mnimum!
I have found that the quality customer service provided by Brian Brannan is above and beyond normal. He is always providing advice on alternatives on service on my vehicle. Alerts me of any issues that need to be addressed. He is most definitely a star for your dealership.
Always a great experience when I get my vehicle serviced! Friendly, fair, and always helpful!
Very good experience. Frank is always friendly and very efficient. He explains everything well. The driver, Ernie, is very helpful and took good care of me. You have good people working there.
The Express Service has always been quick and thorough. Making an appointment is a snap!
I always receive excellent service Timely turn around on work scheduled and explanation if unscheduled tasks come to kight
Great customer service provide d by your team and technicians. Your videos are also very helpful and provide valuable information.
Excellent service as always. Very polite and knowledgeable technicians. Even helped my pair my new iPhone to the bluetooth on my Avalon. I know I'm getting the best service when I bring my car in.
From the time I entered Toyota of Santa Fe where CDC rules were present, a delightful young man D.J. Martinez guided me to the right Toyota Corolla to test drive, to Alan McKinsey describing the deal, to Robert Valencia and Devin Monk who made paperwork easy and most of all Sales Manager Lee Roybal made sure it was the deal I was satisfied with. Thank you to all of Toyota of Santa Fe for making finding the right Auto at the best price easy. Kindly, Jean Jarvis