Covid-19

COVID-19 UPDATES

BOOKMARK THIS PAGE FOR MORE UPDATES.

 We are making changes with the updates news and direction from the CDC, federal, state and local government.

As our community begins to open back up, reliable transportation is even more critical. That’s why Toyota of Santa Fe is offering pickup and delivery for Service and delivery for Sales.

Pick Up and Delivery for Service

The pick up and delivery for service is something new. Its simple. But limited to availability. So flexibility is the key. Schedule service appointment and request a limited time no charge pick up and delivery. Limited to Weekdays. Santa Fe City Limits only. Call the service hotline 505-780-4767.

Deliver for Sales

Our customers have appreciated the sales delivery option since we started offering Buddy Plans. This one is number 6. We will deliver any vehicle you buy statewide. Now during covid-19, we have adjusted it for maximum safety. Buy Online and your vehicle will be delivered anywhere in New Mexico. Call a live Sales person 505-629-1995.

NM COVID19 PROCESSES

We are Here for You

Wear Mask- showroom open-open-no-disclaimer

We Follow New Mexico Covid19 Guidelines
1We want you to be safe.  As such, we are doing our best to follow all guidelines issued by our Governor and by the CDC.  New Mexico Public Health Order Issued 5-15-2020 states that “unless a healthcare provider instructs otherwise, all individuals shall wear a mask or multilayer cloth face covering in public settings except when eating, drinking or exercising. Further, all individuals should comply with the “COVID-Safe Practices (CSPs) for all new Mexicans section of the :All Together New Mexico Safe Practicies for Individuals and Employers.”
We’re Here to Help You Be Safe Too
2We are offering customer that don’t have a mask one for free based on availability.  These are single use basic masks.  Limited to Toyota of Santa Fe customers that do not  have a mask. Please remember the use of face masks is not intended to replace other recommended measures to stop the community spread of COVID-19, such as physical distancing, washing your hands and refraining from touching your face. The mask provided by Toyota of Santa Fe is designed for single time use and is not a replacement for medical grade Personal Protective Equipment.  Follow the latest advice of the CDC and your own health care professionals as to how best to keep yourself safe. Be mindful when wearing masks if you have lung disease, like emphysema, or chronic heart disease. Stop using this product if you notice difficulty breathing while wearing it. Children should be supervised by an adult at all times when wearing a face mask to ensure safety. By choosing to wear the face masks Toyota of Santa Fe provides, an individual acknowledges and assumes all risks, known and unknown, associated therewith. The decision to wear this mask is solely your own.  Toyota of Santa Fe is not responsible for injuries sustained in usage of any masks we provide.
We are  following instructions specific to our industry as issued by New Mexico State Health Department during Covid19.
3From page 37 of  “All Together New Mexico Safe Practices for Individuals and Employers”.  “Accept sales customers on an appointment-only basis”…. “Instruct customers to wait outside and call upon arrival. A single employee will come outside to greet them when available. “

TOYOTA ACCOMMODATIONS DURING CURRENT HEALTH SITUATION

Please visit Toyotas COVID-19 Page for latest updates.

CURRENT TOYOTA CUSTOMERS

Please visit the TFS Page for Covid-19 for ways Toyota is helping current Toyota customers.

  • Customers impacted by COVID-19 can contact Toyota Financial Services (TFS) Customer Service Center (CSC) for assistance.
  • Options are available for TFS Leases at end or near end Visit the FAQ page for more information.

90 Days to Pay

Toyota is offering up to 90 days deferred payment on all new Toyotas and certified Toyotas or Scions.

Available on approved credit through participating Toyota dealers and Toyota Financial Services (TFS). Not all applicants will qualify. You may defer the first retail payment for up to 90 days from the contract date (up to 45 days in Pennsylvania). The amount of interest you pay will increase because finance charges accrue from the contract date origination. Earned interest over the first 90 days will be paid as interest according to your amortization schedule and will not be waived or added to the principal. Available on new and Certified Used Toyotas. Maximum term is 72 months. Individual dealer prices, other terms, and offers may vary. Void where prohibited. Not compatible with iFi program. See your participating Toyota dealer for details. The 90 day program is offered March 18, 2020 through June 1, 2020. Toyota Financial Services is a service mark used by Toyota Motor Credit Corporation.As always, price does not include tax, title, license or $369 dealer process delivery fee.

TOYOTA SERVICE ACCOMMODATIONS DURING CURRENT HEALTH SITUATION

These are a few of the special arrangements we’ve made to increase your safe space and your safety during the coronavirus alert.
Please see Buddy’s letter for adjustments done to our facility.

MAIN SERVICE FACILITY

 

These are accomodations specifically for the facility at 1601 St Michaels Drive, Santa Fe, NM 87505.

One Location for All Facilities

Now that everyon is located at the main location, we are able to offer our customers more ways to stay safe while getting their vehicle serviced. Drop off your vehicle early or late with our convenient drop off service. . You have more options to drop off your vehicle. stay outside while we check in your vehicle for service Allow our shuttle van to drop you off anywhere in Santa Fe. No worries, the shuttle is wiped before and after every pick up. Or stick around our large facility, we’ve got plenty of space to spread out. We’ve enhanced the cleanliness to our facility. We are staying on top of recent CDC recommendations. In fact, we’ve laminated some of those tips so we can wipe them down regularly as well.

LIMITED TIME OFFER: Pickup and Delivery of Your Vehicle for Main Service

Don’t let COVID-19 get in the way of regular service and maintenance in Santa Fe, New Mexico. This service is available weekdays with appointment in the Santa Fe city limits.  The pick up and delivery for service is something new. Its simple. But limited to availability. So flexibility is the key. Schedule service appointment and request a limited time no charge pick up and delivery. Call the service hotline 505-780-4767.

SERVICE SPECIALS

Service specials and Parts specials are online. AND the list is growing. So look often.
This month we have our most popular service promotion– its our Buy 3 Get 1 for $1 Time on Tires. Save even bigger when you combine it with current tire rebates. Learn more on our tire page.  We also have a special Brake Promotion

EXPRESS FACILITY

Effective March 27th, during the Corona Virus alert, we are closing the smaller Express Facility at 1920 Cerrillos Road so that we are better serve all customers in the larger main service at 1601 St Michaels Drive. All express customers are asked to go directly to the main service facility so that they can take full advantage of the larger space available, more frequent shuttle stops, early drop-off, and more. During this situation, the main service facility with service both express and regular service customers. Walk-ins, and all makes and models are welcome.

TOYOTA SALES ACCOMMODATIONS DURING CURRENT HEALTH SITUATION

We are on constant update mode with offers and accomodations our sales customers.   

Our sales  showroom is now open with  appointment. Please call now!  We opened  Saturday May 16th for Regular Hours.  That means 2 ways to buy: in-person or at home.   YOU CAN STILL  BUY A VEHICLE ONLINE AND HAVE IT DELIVERED ANYWHERE IN NEW MEXICO.   Online support is available via chat or text.  7 Day Exchange is now for both  USED vehicles, up to 200 miles.  Effective May 15, 2020. 

SHOWROOM OPENS!

On order from our governor issues 5-15, our sales showroom opened  back  up May 16th.  We’ve made some improvements designed to improve the safety of process for you and for us.  We are implementing an appointment process for all in-person sales contacts. You call us to set up an appointment. You can do it at anytime, even from our sales lot.  Just call and ask to speak to any sales person. 

TEST DRIVES ARE BACK

In-Person Test Drives

We’ve implemented a new safer test drive to allow you an easier process of selecting your next vehicle.Per NM Public Health Order, your sales person will wear face coverings and gloves for vehicle test drives and ride in a seat as far away from customers as possible. Customers will be offered face coverings and hand washing or hand sanitizer prior to and after test drives.
Prior to and after every test drive, we will disinfect the vehicle interior and exterior touch points.

Virtual Test Drives

Until our showroom re-opened, our sales team worked from their homes. So doing a virtual test drive for you was nearly impossible. Not any more.  Now we can bring you along virtually to see any vehicle on the lot. And it all begins with a phone call.

OUR REMOTE SALE TEAM RETURNS

The opening of our showroom opens up a lot more ways for us to help you in your search of your next vehicle. For those that prefer to shop from home, you’ll have better access to virtual test drives. Or schedule an appointment to come into the dealership to do a test drive in person. our remote staff is back at the dealership.  Now you can also come into the dealership for test drives and to shop vehicles in person.

EXPANDED STAFF

As more New Mexicans return to work and other activities, we are ready for you.   We are bringing back more of your favorites to help you in the search for your next vehicle.  Since every sales person will assist customers in-person and remotely, we’ve listed them together as “online sales” in our staff pages.

24/7 SALES TEAM CONTINUES

24/7 sales support continues with volunteer staff working around the clock to help you.  When you call our number after hours, you’ll be directed to one of them. OR you can call them direct on their mobile line listed on the 24/7 page.

BUYING ONLINE

Please remember, that we still offer you a way to BUY ONLINE without ever walking into the dealership.  That includes our no charge Delivery statewide  of any vehicle you purchase online.

SALES SPECIALS

SPECIAL OFFERS NEW AND USED TOYOTAS

  • WATCH THIS WEBSITE FOR SPECIAL OFFERS ON NEW AND USED VEHICLES
    • At times likes these, every dollar counts. So we are doing what we can to reduce prices on new and used inventory.

Top of Page Corona Virus Update

OPEN LETTER TO CUSTOMERS

From General Manager Buddy Espinosa

March 14, 2020

An Open Letter to Our Customers

Thank you for being a valued member of the Toyota of Santa Fe Family. You’re the reason we do what we do, so I wanted to personally reach out to you regarding the current corona virus situation.   As I’m sure you’ve seen, there continues to be an influx of new information each day.   So I appreciate the chance to update you on what we’re doing right now at Toyota of Santa Fe to protect you and your family.

First, I want to assure you that your safety and the safety of all of our customers and staff remain our top priority. And that means you can continue to service your vehicle and shop us with confidence.

As always, our processes are in place to ensure a clean, safe, and sanitary environment, and our staff are exceeding the guidelines for cleanliness set in place by the Centers for Disease Control and Prevention.  As you are already aware, that includes washing or disinfecting your hands, avoiding touching your face, staying away from people who are ill, and covering your sneezes and coughs.

We are taking every precaution to protect you and our employees.   Here are some of the measures we’ve taken in recent days:

  • We’ve increased the frequency of our cleaning assignments, particularly in the restrooms, and customer lounge areas. We enhanced our already rigorous safety and sanitation guidelines.
  • We’re providing our staff with up-to-date information to keep them , their families and our customers informed, aware and protected throughout this situation.   We are requiring our employees to stay home if they do not feel well.
  • When you bring your vehicle to service, we cover the seats, and steering wheel  while all work is performed. All technicians wear single use rubber gloves.
  • Our sales department continues to offer no-charge delivery of any vehicle purchase within New Mexico. When combined with our online shopper program, you can literally purchase a vehicle without ever having to come into the dealership.

Thank you for your trust in us and for being the heart of our business. You are the reason that our staff is here. I promise that we will work harder than ever during this time to earn (and keep) that trust, and to live up to our rallying cry of delivering something special to you on every visit.

Buddy Espinosa
General Manager

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