Buddy Advisors for Service

Service Advisors

Our Buddy Advisors for Service can assist with all levels of service, but their expertise goes beyond regular maintenance. Each of these advisors have a team of trained technicians assigned to them to work on your vehicle. For regular maintenance, please see our Express Maintenance team.

  • Adrian Medina

    Adrian Medina

    Service Advisor

    ext 155
    Direct: 505-992-1531

    Email MeMore InfoAdrian Medina
    Adrian Medina

    Adrian Medina

    Service Advisor

    Adrian has been with Toyota since 2003.

    In his spare time, he’s part of a very famous band.. featured on KDCE! severo y grupo fuego  https://www.facebook.com/SEVEROYGRUPOFUEGO/

    He commutes daily from Albuquerque in his camry.  But his favorite toyota model is the Tacoma!

     

     

    Schedule Service with Adrian. 

     

     

  • Brian Brannan

    Brian Brannan

    Service Advisor

    Ext: 157
    Service: 505-992-1534

    Email MeMore InfoBrian Brannon
    Brian Brannan

    Brian Brannan

    Service Advisor

    Brian was the fixed operations director for 26 years in Los Angeles before he visited Santa Fe and found his new home. Since then, he’s been a dog recuser for greyhound racing. He also is a co-owner of a real estate company.

  • Derrick Sandoval

    Derrick Sandoval

    Service Advisor & Rental Director

    ext: 100
    Service Advisor Hotline: ext 256
    Service Page: ext 403
    Rental ext. 195
    Rental Direct: 505-795-7405

    Email MeMore InfoDerrick
    Derrick Sandoval

    Derrick Sandoval

    Service Advisor & Rental Director

    FROM DERRICK: I oversee and deal with everything internal. From our Used Car Recon to Detail and handling sublet work for our vendors. In addition to that I am also known as a bit of do all. Thirteen years at the dealership will do that to you. I’ve worked with everything from the porter position, to security, to parts and everything in between. It’s given me many great tools and knowledge of our great Toyota product and all the workings of our great dealership..

    WHERE YOU MIGHT HAVE SEEN DERRICK: Most likely it’s from the many years I have spent and still continue to work in ministry. I’ve worked with many churches speaking around Northern New Mexico, running youth ministry and media programs to playing drums and coordinating events. Or possibly from my time playing football with the various New Mexico Semi Pro Leagues or maybe we’ve met out on the water at a Bass Tournament. I am all over.
    FAVORITE THING TO DO OUT OF WORK: I love Bass Fishing. Anything Competitve, football, volleyball, basketball? Count me in! I love speaking and sharing my faith and working in youth ministry with our teenagers.!

    DERRICK’S BUDDY TIP: Never be afraid to ask a question. The only way to move forward with confidence and assurance is knowledge. Surround yourself with a team who is honest, loyal and full of integrity. Having a solid relationship and buddy in the business is valuable for your quality of work and peace m\of mind received. And of course, take care of your car and it will take care of you!

  • Frank Guerra

    Frank Guerra

    Service Advisor

    ext. 156
    Direct: 505-992-1790
    Service Advisor Hotline: ext 256

    Email MeMore Info
    Frank Guerra

    Frank Guerra

    Service Advisor

    Background Born & raised in Los Angeles, California. Moved to New Mexico when was 13. Graduated from Pecos High School. At Beaver (previously Sauter) for nearly 12 years. 6 in Service and previously 6 in Sales. Prior to that, worked as a chef at the Steaksmith for 8 years. Married with 3 kids, 3 yr old son, 6 yr old daughter and 13 year old son. Car Philosophy Prefers to appreciate life and its opportunities. If something isn’t available, find another way to do the job. Trivia Likes to spend every spare moment with his family. Involved in Ultimate Fighting, a type of mixed Martial Arts. Trains each week. Blue Belt. Also likes to watch sports and movies. His favorite teams are the LA Lakers, Oakland Raiders, LA Dodgers. Favorite movies are “Seven” and “American History X”.

  • Joe Sanchez

    Joe Sanchez

    Service Advisor

    ext. 167
    Direct: 505-795-7406
    Service Advisor Hotline: ext 256

    Email MeMore InfoJoe
    Joe Sanchez

    Joe Sanchez

    Service Advisor

    Joe has over 10 years as a Toyota service advisor. He commutes daily from Albuquerque so he knows the importance of reliable transportation. In his spare time, he enjoys being with his little girl and fishing. His favorite Toyotas are Tundra for their durability and Camry for their reliability.

  • Ray Anchondo

    Ray Anchondo

    Used Car Recon Supervisor

    Ext: 205

    Email MeMore Info
    Ray Anchondo

    Ray Anchondo

    Used Car Recon Supervisor

    Background I was born and raised in Santa Fe. I’ve been with Toyota of Santa Fe for 15 years. Car Philosophy I treat my customers like family. Trivia I love the outdoors, especially Archery & Hunting.
    Ray’s Department: https://www.toyotaofsantafe.com/quality-inspection/

Service Advisors in our Main Facility

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Responsibilities

  • The Service Advisor will work with customer and technician to identify required maintenance utilizing historical service data
  • Review results of customer satisfaction surveys with Service Manager
  • Establish long-term positive relationships with customers
  • Meet the dealership’s standards for repair/order production
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Schedules service appointments.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes “promised time.” Checks with dispatcher, if necessary.
  • Obtains customer’s signature on repair order; provides customer with a copy.
  • Establishes customer’s method of payment. Obtains credit approval, if necessary.
  • Notifies dispatcher of incoming work.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program.
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up-to-date.
  • Implements a quality control process to eliminate comebacks.
  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process.
  • Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
  • Maintains a professional appearance.
  • Keeps work area clean.

Qualifications

• High school diploma or equivalent preferred
• Experience as a Service Advisor is required
• Prior dealership experience is required
• Valid in-state driver’s license
• Professional personal appearance
• Excellent communication skills
• All applicants must be authorized to work in the USA

*All potential employees must pass pre-employment testing including a background check and drug screen

 

We Offer

  • Health insurance
  • Dental insurance
  • Vision, Life, Disability insurance
  • 401(k) plan with company match
  • Paid time off

 

Apply online at http://www.toyotaofsantafe.com/careers/ or see Paul Sandoval, Parts and Service Director at Toyota of Santa Fe.

For More information call: 505-992-1530 or email  pauls@toyotaofsantafe.com