Service Appointments & Support Buddies

Service Appointments and Support

Meet our Customer Support Staff!
Don’t know which location to drop off your vehicle?   Not sure about hours or services?  This is our answer team

  • Consuelo Rios

    Consuelo Rios

    Concierge

    Ext: 200

    Email MeMore Infoconsuela
    Consuelo Rios

    Consuelo Rios

    Concierge

    Consuelo has won state titles as a Weightlifter! And that’s her favorite way to spend her spare time. You may recognize her from Rios Wood Yard, her families business.

  • Flor Sandoval

    Flor Sandoval

    Service Appointments & Support

    ext 748
    Direct: 505-795-7407

    Email MeMore InfoFlor
    Flor Sandoval

    Flor Sandoval

    Service Appointments & Support

    Flor helps you schedule appointments in service and answers questions about options. You may have seen her before at your favorite bank before she joined us at Toyota of Santa Fe. She has a finance background working in banking.

  • Marissa Lury

    Marissa Lury

    Service Appointments & Support

    ext 280
    Direct: 505-795-7404

    Email MeMore InfoMarissa
    Marissa Lury

    Marissa Lury

    Service Appointments & Support

    Marissa helps our customers schedule appointments.  She’s also a great person to call with any questions about servicing and maintaining your vehicle.
    WHERE YOU MIGHT HAVE SEEN MARISSA: I was involved in 4-h for 15 years and I did competitive shooting for 9 years of that. i went to 3 different national competitions in my 4- h career. I have also spend my whole life as my father’s and brothers’ pit crew chasing them through the desert.
    FAVORITE THING TO DO OUT OF WORK: I love to continue my shooting skills even though i no longer am competing. I attend practices still and help my parents coach and teach the youth about gun safety

    MARISSA’S BUDDY TIP: Every one is different and unique in their own way. accept everyone for who they are.

  • Irlanda Marquez

    Irlanda Marquez

    Service Appointments & Support

    ext 226
    Direct: 505-795-7409

    Email MeMore Infoirlanda
    Irlanda Marquez

    Irlanda Marquez

    Service Appointments & Support

    Irlanda might sound familiar on the phone. She’s been in customer service for over 10 years! Originally from Mexico, she was born and raised in Santa Fe. Fluent in Spanish and English.

  • Yvonne Romero

    Yvonne Romero

    Service Appointments & Support

    Ext: 222
    Direct: 505-992-1794

    Email MeMore Infoyvonne
    Yvonne Romero

    Yvonne Romero

    Service Appointments & Support

    Santa Fe Resident. Grad of Santa Fe High School. Two Sons.

Our customer service manager is Maria Espinosa. She is an award-winning Customer Relations Manager. AND if you have an issue that needs to be resolved, there’s an excellent chance she will be involved at some point. Technically, everyone that works at Toyota of Santa Fe is a buddy and that means, we’re all customer service representatives. This page is dedicated to those that focus on servicing your vehicle, our service appointments and support staff. These are the professionals that help you with your appointments and answer questions online. It is led by Yvonne Romero.

Service Appointments & Support

Responsibilities
• Outbound lead follow-up: Internet inquiries, customer reacquisition, customer retention, etc.
• Answer ALL incoming phone calls according to a proven, pre-set script, and schedule service appointments
• Confirm appointments and re-schedule missed appointments
• Deliver inquiries/messages intended for other service personnel and departments promptly
• Speak directly with customer to assist with all inquiries, issues and offer additional services
• Purify and update customer changes in database.
• Contact current customer base on current marketing incentive

Qualifications

  • Ability to work in a fast paced environment.
    • A high level of energy and strong motivation to learn and succeed.
    • Pleasant, engaging and professional phone manner
    • Call Center/collections/customer service and/or sales and marketing experience preferred
    • Team player, positive attitude!
    • Strong PC and internet skills
    • No outbound phone call reluctance
    • Willing to learn and driven to achieve
    • High school diploma or equivalent

*All potential employees must pass pre-employment testing including a background check and drug screen

 

We Offer

  • Health insurance
  • Dental insurance
  • Vision, Life, Disability insurance
  • 401(k) plan with company match
  • Paid time off