Service Appointments & Support Buddies

Service Appointments and Support

Our customer service manager is Maria Espinosa. She is an award-winning Customer Relations Manager. AND if you have an issue that needs to be resolved, there’s an excellent chance she will be involved at some point. Technically, everyone that works at Toyota of Santa Fe is a buddy and that means, we’re all customer service representatives. This page is dedicated to those that focus on servicing your vehicle, our service appointments and support staff. These are the professionals that help you with your appointments and answer questions online. It is led by Yvonne Romero.

Meet our Customer Support Staff!
Don’t know which location to drop off your vehicle?   Not sure about hours or services?  This is our answer team

Meet Our Customer Service Support Team

  • Alexis Escobar

    Alexis Escobar

    Concierge

    For these Numbers call 505-982-1901 followed by ext 9, then at the prompt dial this extension
    My ext: 200
    Sales ext: 128
    Sales Management ext: 103
    Finance ext: 254

    Email MeMore Infoalexa
    Alexis Escobar

    Alexis Escobar

    Concierge

    ABOUT Alexis: I’m the one you meet when you first come into the dealership. I also work the switchboard.
    WHERE YOU MIGHT HAVE SEEN ME:  Coming Soon
    FAVORITE THING TO DO OUT OF WORK: Alexis is an artist and really enjoys cartooning.
    BUDDY TIP: Coming Soon

  • Christina  Sanchez

    Christina Sanchez

    Service Appointments & Support

    Direct: 505-795-7409
    Service Appointments: 505-992-1787
    Parts: 505-795-7418
    For these Numbers call 505-982-1901 followed by ext 9, then at the prompt dial this extension
    My ext: 226
    Used Car Recon ext: 205
    Service ext: 256
    Parts ext: 255

    Email Metara
    Christina  Sanchez

    Christina Sanchez

    Service Appointments & Support

  • Dorothy Ortiz

    Dorothy Ortiz

    Service Appointments & Support

    Direct: 505-795-7412
    Service Appointments: 505-992-1787
    Parts: 505-795-7418
    For these Numbers call 505-982-1901 followed by ext 9, then at the prompt dial this extension
    My ext: 119
    Used Car Recon ext: 205
    Service ext: 256
    Parts ext: 255

    Email MeMore Infodorothy
    Dorothy Ortiz

    Dorothy Ortiz

    Service Appointments & Support

    ABOUT ME: Dorothy assists you in making appointments for service
    WHERE YOU MIGHT HAVE SEEN ME: Coming Soon
    FAVORITE THING TO DO OUT OF WORK: Coming Soon.
    BUDDY TIP: Coming Soon

  • Flor Sandoval

    Flor Sandoval

    Service Appointments & Support

    Direct: 505-795-7404
    Service Appointments: 505-992-1787
    Parts: 505-795-7418
    For these Numbers call 505-982-1901 followed by ext 9, then at the prompt dial this extension
    My ext: 480
    Used Car Recon ext: 205
    Service ext: 256
    Parts ext: 255

    Email MeMore InfoFlor
    Flor Sandoval

    Flor Sandoval

    Service Appointments & Support

    Flor helps you schedule appointments in service and answers questions about options. You may have seen her before at your favorite bank before she joined us at Toyota of Santa Fe. She has a finance background working in banking.

  • Irlanda Marquez

    Irlanda Marquez

    Service Appointments & Support

    Direct: 505-992-1794
    Service Appointments: 505-992-1787
    Parts: 505-795-7418
    For these Numbers call 505-982-1901 followed by ext 9, then at the prompt dial this extension
    My ext: 222
    Used Car Recon ext: 205
    Service ext: 256
    Parts ext: 255

    Email MeMore Infoirlanda
    Irlanda Marquez

    Irlanda Marquez

    Service Appointments & Support

    ABOUT ME: Irlanda might sound familiar on the phone. She’s been in customer service for over 10 years! Originally from Mexico, she was born and raised in Santa Fe. Fluent in Spanish and English.
    WHERE YOU MIGHT HAVE SEEN ME:  HERE!
    FAVORITE THING TO DO OUT OF WORK: Coming Soon.
    BUDDY TIP INSPIRED BY ME: Coming Soon.

  • Samary Escobar

    Samary Escobar

    Concierge

    For these Numbers call 505-982-1901 followed by ext 9, then at the prompt dial this extension
    My ext: 200
    Finance ext: 254
    Parts ext: 255
    Sales ext: 128
    Service ext: 256

    Email MeSamary
    Samary Escobar

    Samary Escobar

    Concierge

  • Tara King

    Tara King

    Service Appointments & Support

    Email MeMore Infotara
    Tara King

    Tara King

    Service Appointments & Support

    Tara used to be the manager of our support and appointments crew. Then she took a great position with the state. BUT loved it so much that she helps us on the Weekends.
    She also married our Parts Counter Manager, Johnny!

We are a company that has a philosophy of a family atmosphere with a corporate structure. We strive to ensure that our team members have the support they need to succeed. If you’ve got the drive to join a fast paced working environment and hit our high standards!

We Offer

  • Health insurance
  • Dental insurance
  • Vision, Life, Disability insurance
  • 401(k) plan with company match
  • Paid time off

Apply online at http://www.toyotaofsantafe.com/careers/ or see Paul Sandoval, Parts & Service Director at Toyota of Santa Fe.

For More information call: 505-992-1530 or email [email protected]

Service Appointments & Support

Service Appointment Support At Toyota of Santa Fe

Responsibilities

  • Outbound lead follow-up: Internet inquiries, customer reacquisition, customer retention, etc.
  • Answer ALL incoming phone calls according to a proven, pre-set script, and schedule service appointments
  • Confirm appointments and re-schedule missed appointments
  • Deliver inquiries/messages intended for other service personnel and departments promptly.
  • Speak directly with customer to assist with all inquiries, issues and offer additional services.
  • Purify and update customer changes in database.
  • Contact current customer base on current marketing incentive.

Qualifications

  • Ability to work in a fast paced environment.
  • A high level of energy and strong motivation to learn and succeed.
  • Pleasant, engaging and professional phone manner
  • Call Center/collections/customer service and/or sales and marketing experience preferred
  • Team player, positive attitude!
  • Strong PC and internet skills
  • No outbound phone call reluctance
  • Willing to learn and driven to achieve
  • High school diploma or equivalent.

*All potential employees must pass pre-employment testing including a background check and drug screen