This dealership use to be pretty good with both customer service and vehicle service. The past two times of having our vehicles serviced there, our vehicles have come out of the shop worse than what they went in. Now the dealership is saying we have to pay for the part they messed up on one of our vehicles because the technician didn’t do their job correctly. We’re now having to take our other vehicle back because the tire rotation and alignment is causing the vehicle to shake really bad. Our service advisor has tried to work things out and be helpful, but the entire service team has been a letdown.

I actually felt bad for him. When I asked about the bogus upgrades and fees he had an emotional breakdown. Hands down the most unprofessional individual I've ever dealt with. I was embarrassed for him and the dealership watching him throw a tantrum.

I find it useful that they provide a shuttle service. The staff is friendly and helpful

Esteban was very professional, helpful and friendly. I was in and out quickly. Nice job Toyota of Santa Fe and Esteban!

Excellent service. Sales person was very helpful and got me exactly what I wanted. I would buy from him again

Was a great experience. Will definitely recommend Charles as well as the Toyota Dealership. Will come back when in need of another vehicle.

Very courteous, professional, and knowledgeable. Teddy who helped me was great. Jenifer the manager is also a great professional.

Very professional and friendly. The sales rep, Jason was wonderful. He’s called me back several times to check in with me to make sure that everything is OK with the car that I bought. I would definitely use them again.

The most reliable and remarkable dealership in NM. I bought my car there 21 years ago and they take the best care of it! Never been anywhere else.

I was very pleased with the service of my car. Oil change was done on time and the service people communicated with me as needed. A +

In general I'm very happy with the dealership, but today I was disappointed in my maintenance checkup of my new car. The people were great, and they definitely were helpful, it was your prices that were out of line. I was told that my cabin filter had been destroyed by mice and needed to be replaced. I asked what it would cost and I was told $190. I said no I'll do it myself. I asked if the technician would mind showing me how to get to the filter, and he was very kind and showed me what to do. It literally took him less than a minute to access the filter and less than a minute to put it all back together. When I got home I checked Amazon and I got a filter for my car for $10. How can you charge $190 for less than 15 minutes of work and a $10 part? That's just obscene. If he had told me it would be 50 bucks, I probably would have done it, and that's still five times the cost of the part. Plus, you guys probably pay even less than that for Toyota parts wholesale. If you want your clients to use your services charge a fair price. So to recap, the people were awesome, Toyota's prices were absurd.

Best place in New Mexico. Even after you purchase your car, they make sure to stay in contact with you. We wouldn't go anywhere else to purchase.

Efficient service today. Well done. Isaiah’s was great. Car was done quickly and effectively.

Very easy to deal with, friendly staff,no pressure sales staff. I will recommend them to friends.

The service is Excellent! Waiting room is clean and comfortable. I always make my appt’s with Roger Mendiola. He is helpful, honest, and professional and communicates well. He Always explains and makes recommendations. …a big asset to the dealership and a big help to me. Thank you Toyota and thank you Roger!